How to Share a Complaint With Us

Last updated: October 2026

We want everyone who reaches out to Myndpay Walk-In Tubs to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to raise a concern and what to expect. It is a general template, not legal advice.

Topics You Can Bring Up

You are welcome to contact us about:

• Your experience when you called or messaged Myndpay Walk-In Tubs
• How we handled your personal information
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, warranties and customer service. If work in your home went badly, it often helps to take it up with the provider first. Keep a written record as you go.

We still want to hear about it. Your feedback helps keep our network honest, and providers who often fall short may be removed. Please know that Myndpay Walk-In Tubs cannot settle contract disputes, process warranty claims, refund a provider's work or act for a provider.

Sending Your Complaint

Email contact@myndpay.skin and tell us:

• Your name and the way to reach you that works for you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• What happened and what outcome you hope for

After You Write

We will confirm by email that we got your complaint, usually within a few business days. Then we will look into it. That may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not settle things, reply and ask us to take another look. You may also get help from your state attorney general, a state consumer protection office or the local Better Business Bureau. For licensed contractors, your state's contractor licensing board may be able to help too.

Contact

Email: contact@myndpay.skin